scheduling & Cancellations

We make our best effort to accommodate your scheduling needs. We realize that things come up –with kids, pets, doctor’s appointments – making schedule changes necessary. Simple schedule changes with proper 48 hour notice are a breeze.

Skipped Cleanings

If you need to skip a cleaning, you may be charged an additional fee on top of the usual rate for the cleaning that follows the skipped cleaning. This accounts for the additional work the maids will do inside the house to bring things back in order.

No-Shows

There is no fee for wait time if a customer shows up at the house within 10 minutes after the scheduled start time. If a customer cannot be reached within 15 minutes after the scheduled start time, the maids will be instructed to wait another 15 minutes. After a total of 30 minutes wait time, maids will be instructed to leave and customer may be charged for 30 minutes of time plus any additional wait time until start of next scheduled project.

House is much dirtier or messier than normal

Please let us know in advance of a cleaning if the house will require some special attention. This will not only help us provide some idea as to the additional cost but allows us to properly arrange for an adequate number of maids.

Customer working from home while maids are cleaning

On occasion, we have someone ask our maids to stop working while they take a call or meet with someone. Please remember that while the maids are “waiting”, they are on the clock.